Shipping & Returns

Shipping

Our method of shipping is simple. U.S. Shipping is Free. Not sometimes or kind of Free. Free all day everyday on everything! Orders are normally shipped out the same business day or next business day Monday through Friday. We ship through the USPS only to Canada and United States other than the following states:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island 
  • Vermont
  • Wisconsin

Tracking information

USPS tracking information may take up to 24 hours before any status is shown. At times, you may experience your tracking showing "Electronic shipping information received." This simply states that USPS has scanned the package and does not always determine the movement of the package whereabouts.

Delivery Delays

Once Magic Kratom has handed the package over to USPS, it is now their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit, please contact USPS directly at 1-800-275-8777.

What if my product is marked delivered, but I never get it? What if my package is lost?

In the event your package has been lost, please file a claim through USPS by calling 1-800-275-8777. A package USPS has marked delivered to the shipping address on file will not qualify for reimbursement. Please email us if you need us to further investigate the issue.

Return to sender Packages

Packages that are returned to us due to an incorrect address provided by customer or are refused will be refunded after arriving back to us.

By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.

Refund Policy

We accept returns up to 30 days as long as the item is unopened. Buyer is responsible for shipping and handling costs. If you have a return please reach out to us at: 

Email:

team@magickratom.com 

US Phone:

(888) 490-3339